Business

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PART ONE

Introduction

C

hapter 1 introduces you to

the field of operations

management. It describes the

nature and scope of operations

management, and how operations

management relates to other parts of

the organization. Among the other

important topics it covers are a

comparison of manufacturing and

service operations, a brief history of

operations management, and a list

of trends in business that relate to

operations. After you have read this

chapter, you will have a good

understanding of what the operations

function of a business organization

encompasses.

Chapter 2 discusses operations

management in a broader

context, and presents the issues of

competition, strategy, and

productivity. After you have read

Chapter 2, you will understand the

importance of the operations

function relative to the goals of a

business organization, and how

performance of production function

can be measured.

Introduction includes two

chapters:

Chapter 1

Chapter 2

Introduction to

Operations

Management

Competitiveness,

Strategy, and

Productivity

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CHAPTER

Page 2

1

Introduction to Operations

Management

Operations Managers and

Decision Making, 14

LEARNING OBJECTIVES

After completing this chapter, you

should be able to:

Models, 14

Quantitative Approaches, 14

Analysis of Trade-offs, 15

The Systems Approach, 15

Establishing Priorities, 15

Ethics, 16

1 Define the term operations

management.

2 Identify the three major

3

4

5

6

7

8

functional areas of organizations

and describe how they

interrelate.

Describe the operations

function and the nature of the

operations manager’s job.

Differentiate between design

and operation of production

systems.

Compare and contrast service

and manufacturing operations.

Briefly describe the...