Busn 258 Week 8 Final Exam 1 Purchase Here Http: //Devrycourse.Com/Busn-258-Week-8-Final-Exam-1 Product Description 1. Question : (Tco 1) the Best Way to Win Customer Loyalty Is to: Points Received: 5 of 5 2. Question :

BUSN 258 Week 8 Final Exam 2

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Product Description

1.

Question :

(TCO 1) The first step to reduce waiting time is to:

Points Received:

5 of 5

2.

Question :

(TCO 2) Communication turnoffs often occur when employees are ignorant of:

Points Received:

5 of 5

3.

Question :

(TCO 3) Small companies can compete against larger ones if they offer:

Points Received:

5 of 5

4.

Question :

(TCO 4) Value arises from a tradeoff between:

Points Received:

5 of 5

5.

Question :

(TCO 5) To enhance value through goodness of product fit:

Points Received:

5 of 5

6.

Question :

(TCO 4) If several people are asking the same question, you have:

Points Received:

5 of 5

7.

Question :

(TCO 5) Intrinsic value arises from:

Points Received:

5 of 5

8.

Question :

(TCO 5) The best companies to work for:

Points Received:

5 of 5

9.

Question :

(TCO 5) Customer convenience stems from:

Points Received:

5 of 5

10.

Question :

(TCO 4) Communication effectiveness is NOT best achieved when the message is:

Points Received:

5 of 5

11.

Question :

(TCO 9) Excellent organizations are:

Points Received:

5 of 5

12.

Question :

(TCO 8) Behavior is:

Points Received:

5 of 5

13.

Question :

(TCO 8) One problem with not seeing the person you are talking to is:

Points Received:

5 of 5

14.

Question :

(TCO 9) How far from your mouth should the telephone mouthpiece be?

Points Received:

5 of 5

15.

Question :

(TCO 8) To end a call:

Points Received:

5 of 5

16.

Question :

(TCO 10) Customer dissatisfaction with a firm's phone call handling stems from:

Points Received:

5 of 5

17.

Question :

(TCO 10) Open communication occurs best when:

Points Received:

5 of 5

18.

Question :

(TCO 10) Feedback is a form of:

Points Received:

5 of 5

19.

Question :

(TCO 10) Which of the following strategies is NOT a great method of soliciting feedback?

Points Received:

5 of 5

20.

Question...