Devry Bsop 326 Final Exam

Devry BSOP 326 Final Exam

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Question

Page 1

Question 1.1. (TCO 1) Which of the following practices were utilized by most companies to maintain quality levels until the start of the 1980s? (Points : 6)

Team-based initiatives

Process-improvement efforts

Design-quality reviews

inspection

Question 2.2. (TCO 1) The lack of which of the following is a reason why some companies fail at implementing TQM? (Points : 6)

Teamwork

Education and Training

Long term commitment

All of the above

Question 3.3. (TCO 2) Which of the following systems do not have a role to play in assuring quality in a manufacturing firm? (Points : 6)

Sales

Purchasing

Tool Engineering

None (All answers have a role.)

Question 4.4. (TCO 2) When morale is _____, service excellence is _________. (Points : 6)

high, high

low, high

low, low

bad, good

Question 5.5. (TCO 3) The purpose of the Malcolm Baldrige National Quality Award includes which of the following? (Points : 6)

To recognize the achievements of high-quality companies

To establish guidelines and criteria for evaluation of quality-improvement efforts

To provide detailed information on how award-winning enterprises achieved success

All of the above

Question 6.6. (TCO 3) ISO 9000 recertification is required every _____. (Points : 6)

three years

five years

seven years

nine years

Question 7.7. (TCO 4) _____ considered top management's commitment to quality an absolute necessity for TQM. (Points : 6)

Deming

Crosby

Juran

All of the above

Question 8.8. (TCO 4) The primary reason for Deming's position that slogans should be eliminated is which of the following? (Points : 6)

They create adversarial relationships.

Slogans take up valuable space in the production department.

Slogans are...