Narayanahealthtranscript

Introduction

 to

 Operations

 Management

 -­‐

 I

Professor

 B

 Mahadevan

Week

 1:

 Peer

 Assessment

 (Ungraded)

Transcript

 for

 the

 video

 on

 Narayana

 Health

(As it appears on YouTube at https://www.youtube.com/watch?v=Or9dvnuST-g )

[This is a video produced by NDTV titled NH Revolutionizes Patient Care – NDTV

Coverage]

[TV Reporter]

India has some of the best doctors in the world and is capable of providing international

quality health care, at least to those who can afford it. But, what about the others, those

who cannot manage huge medical bills? Do they have to settle for less or are

government hospitals their only choice?

Well, that need not be the case. Where we are is the beginning of a dream–a private

hospital that is giving affordable or even free health care to those in need.

[Footage of a driver with reporter’s voiceover]

Basavanna is just 32 years old. But this young father from Chamarajanagar district of

Karnataka has been facing major health issues due to three damaged heart valves. The

heart problem tires him out and leaves him breathless even after minor exertions. But,

he is right now on a journey, along with his wife Malini, heading to a hospital in Mysore

where he will undergo open-heart surgery. This hospital is Basavanna’s destination. It is

less than a year old and has been conducting surgeries for just a few months. The 200

bed, Narayana multi-specialty hospital has been built on the outskirts of Mysore on fiveand-a-half acres of land. It is just two storeys high and from the outside doesn't look like

the average private hospital. The driving force behind all this is Dr. Devi Shetty, a

leading figure in Karnataka’s healthcare scenario.

[Interview between reporter and Dr. Devi Shetty]

Reporter: Dr. Devi Shetty, what is the big idea, the vision behind the hospital in Mysore?

Dr. Shetty: The concept behind this...