Learning Team Reflection

Supply Chain Design – Xerox Corporation

Angelinez Martinez, Marielly Figueroa, Jose Aponte, Wilfredo Reyes-Santiago

Operations Management/OPS571

January 19, 2016

Dr. Angel Melendez-Melendez

Supply Chain Design – Xerox Corporation

Xerox Corporation is global company that markets its products and solutions in over 160 countries. The direct sales force are over 15,000 dealers, distributors and agents. Over 30,000 customer support engineers employed after sales services. There are over 22 manufacturing facilities in Europe, North and South America, and in Far East.

Xerox founded in 1906, in Rochester, New York in the United States. The organization is headquartered Norwalk, Connecticut. CEO of the corporation is Ursula Burns. Roughly five percent is invested on research and development.

Xerox strategy to win: drive cost reductions and margin improvement; build on Xerox heritage of innovation; leverage distribution investment and capitalize on market opportunities. Segment contributions earnings are as follows in 2010: Technology (53%); Services (39%) and other (8%). Mission statement: to develop, manufacture, market and service a broad range of document processing, products including large scale electronics printers, duplicators, copiers, workstations, engineering products, and supply associated with those products. The goals of the corporation: customer satisfaction, return on assets, market share and employee satisfaction.

Industries served: automotive services, banking, healthcare payer services, healthcare provider services, healthcare solutions, high tech and communications, insurance, retail and consumer products, transportation, travel and public sector. Inventory management and logistics process vision: customer satisfaction is the key, demand driven supply chain, time to customer is a competitive advantage, common product language, common product language, complexity manage through high performance...