Submitted by: Submitted by mounshin
Views: 10
Words: 344
Pages: 2
Category: Business and Industry
Date Submitted: 02/04/2016 01:31 PM
Subject: Custom Molds, Inc.
Date: 1/8/16
Business Brief
Custom Molds, Inc. is a large manufacturer that custom-designs molds for plastic parts and creates custom-made plastic connectors for the electronics industry (Krajewski, Malhotra, & Ritzman, 2015). With the changing trends in ordering from the customers, Custom Molds started encountering delivery issues. The company was unable to meet delivery dates as it used to in the past. Two returns also occurred due to defective parts on the orders. This lack of punctuality and quality is causing customer dissatisfaction, which could lead to a loss of customer loyalty. A loss in their customer base could have large repercussion on the business’s revenue.
Analysis
In the last three years, orders for multiples molds have been on the decline, and the orders for plastic parts had declined while their order sizes had increased. With larger order sizes, the time frame to produce such items should take longer. It might be a possibility to increase the workforce, or offer overtime for workers to assess and complete the big orders, but with that often comes tired workers, and less quality might derive from that. It also takes three days to assemble certain orders, which have a big impact on delivery timing.
Conclusion
As the ordering trends change, so should the delivery expectancies. The larger the order sizes, the longer it should take the orders to be ready. As a result, Custom Molds should change their delivery expectation so that the customers know what they are purchasing. Changing the expectations keep both customers and employee satisfied. Another way to cut down on delivery time would be to consider customer involvement. Instead of taking three days that will affect the delivery time, it will cut down on shipping, product and inventory costs (Krajewski, Malhotra, & Ritzman, 2015). It is better to set up realistic expectations that you can meet, rather than a false expectation that translates into a...