Method of Research

Chong, Annie Michelle

SPMETRES

No. 3 – Below are some terms commonly found in a management setting. Are they concepts or constructs? Give two different operational definitions for reach.

A. First-line supervisor – concept

Operational definition: A person who handles a group of front-line employees.

The person that reports directly to the team manager.

B. Employee morale – construct

Operational definition: The positive outlook of the employees towards his working environment.

Measurement of the employees satisfaction with regards to his work and workplace.

C. Assembly line – concept

Operational definition:

D. Overdue account – concept

E. Line management – concept

F. Leadership – construct

G. Union democracy – construct

H. Ethical standards – construct

No. 6 – You observe the following condition: “Our female sales representatives have lower customer defections than do our male representatives.”

A. Propose the concepts and constructs you might use to study this phenomenon.

B. How might any of these concepts and/or constructs be related to explanatory hypothesis?

No. 7 – You are the office manager of a large firm. Your company prides itself on its high-quality customer service. Lately complaints have surfaced that an increased number of incoming calls are being misrouted or dropped. Yesterday, when passing by the main reception area you noticed the receptionist fiddling with his hearing aid. In the process, a call came in and would have gone unanswered if not for your intervention. This particular receptionist had earned an unsatisfactory review three months earlier for tardiness. Your inclination is to urge this 20-year employee to retire or to first him, if retirement is rejected, but you know the individual is well liked and seen as a fixture in the company.

A. Pose several hypothesis that might account for dropped or misrouted incoming calls.

B. Using the double movement of reflective thought, show how you would test...