Regents

NANDO’S K2 CASE STUDY

NANDO’S

SERVES UP

SUCCESS

WITH NEW

K2 BUSINESS

APPLICATIONS

LOCATION United Kingdom

INDUSTRY Hospitality

COMPANY PROFILE Nando’s operates 286 restaurants across the UK, from Aberdeen, Scotland,

to Southampton, England.

SOFTWARE K2 blackpearl, Microsoft SharePoint, bespoke in-house applications

SOLUTIONS 12 workflow business applications, primarily in finance

BENEFITS Greater operational efficiency across the business

Fewer finance staff required to support growth

Faster processing and payment of expense claims

Tighter financial control over invoice payments

The flexibility to automate processes without materially changing

the company culture

NANDO’S K2 CASE STUDY

PROBLEM

SOLUTION

The first Nando’s restaurant was established in the UK

in 1992. Since then, the company has enjoyed exceptional

success, opening many new restaurants every year.

Its sustained business growth was, however, starting

to place a strain on the company’s existing manual

processes.

Nando’s used K2 to develop 12 separate workflows,

which predominantly support the company’s invoice and

expense management processes.

Nando’s finance department handles 4,000 to 6,000

invoices every month in the UK. Before they could be

paid, all these invoices had to be allocated to specific

cost centres and authorised by different people within

the business, including individual restaurant managers

based at locations across the country.

“We recognised that this core business process could be

improved through the use of an automated workflow,”

said Juan Louw, applications manager at Nando’s.

The company’s expense process was similarly in need of

automation. Employees had to print off an expense form,

fill it in, get it authorised by their manager and post it to

the finance department. The finance team then had to

retype the information into the system. The entire process

was very slow, and there were often errors in expense

forms that took a long...