Mgmt316 Chapter 1-2

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

1)

What is operations management?

1)

_______

A)

An organisational function which produces products and services.

B)

The process of satisfying the needs of internal and external customers.

C)

The activity of producing products and services.

D)

What all managers do when they deal with day-to-day activities.

2)

Which of the following functions is not a core function of an organisation?

2)

_______

A)

The marketing (including sales) function.

B)

The product/service development function.

C)

The operations function.

D)

The accounting and finance function.

3)

Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing 'pure' services?

3)

_______

A)

Steel company

B)

IT company

C)

A restaurant

D)

Counsellor/therapist

4)

Operations can be classified according to the degree of variation in demand and visibility of the operation as well as their volume and variety of production. Which of the following operations would be classified as high variation and high visibility?

4)

_______

A)

A front office bank

B)

A family doctor

C)

A carpenter

D)

A fast food restaurant

5)

Transformation outputs can always be seen.

5)

_______

A)

True

B)

False

6)

Transformation outputs can always be conveniently stored.

6)

_______

A)

True

B)

False

7)

Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please match the following element with the most appropriate of the above dimensions....