Syllabus of Opmt Class

Total Quality Management and SPC

The University of Toledo

MBA, College of Business and Innovation

OPMT 8680 CRN 14309

Instructor: P. S. Sundararaghavan (Sundar)

Email: p.sundararaghavan@utoledo.edu

Office Hours: 3:00 to 5:30 PM TU, TH

Office Location: Stranahan 4034

Office Phone: 419 530 2456. Cell 734 972 0982

Term: Spring 2016

Class Location: Savage Business Complex 2160

Class Day/Time: 5:45 to 7:00 PM TU and TH

Lab Location: NA

Lab Day/Time: NA

Credit Hours: 03

COURSE/CATALOG DESCRIPTION

The course introduces students to the TQM philosophy, concepts and tools. Provides student with an overall approach for the design of a system to manage quality along the entire value adding chain.

OVERVIEW

This course will consider quality of products and services from different perspectives and discuss tools and methods to achieve and maintain highest level of quality. Statistical tools for quality management will also be emphasized.

STUDENT LEARNING OUTCOMES

1. Overview of quality

2. Tools for designing quality (voice of the customer & market)

3. Tools for implementing quality: SQC and SPC

4. Tools for implementing & improving quality: Six Sigma and others

5. Process Improvement

TEACHING STRATEGIES

All classes will be face to face except for some pre-announced class discussions through the BB collaborate system. Case presentations, project presentations and professional presentations will be used as needed. Email, Blackboard collaborate, and office meetings may be used. Students with specific academic learning issues may call my office or cell during reasonable times. Other learning activities like games may be used.

PREREQUISITES AND COREQUISITES

OPMT 5520 or BUAD 3020 or equivalent.

REQUIRED TEXTS AND ANCILLARY MATERIALS

Text: Fundamentals of Quality Control and Improvement,...