Submitted by: Submitted by keasephia
Views: 10
Words: 257
Pages: 2
Category: Literature
Date Submitted: 02/27/2016 09:33 AM
Ms. Heather Mills
1145 Corporate Lake Drive
St. Louis, MO 63132
Dear Ms. Mills,
The purpose of this is to convey my sincere apologies for any inconvenience you may have experienced through the billing process at SSM Healthcare, St. Anthony’s Hospital.
During our billing process it came to our attention that your account showed a higher balance than should have originally been charged. The balance on your statement now reflects the accurate amount owed after insurance processing completed.
I also understand that you had completed a payment plan arrangement with a member of our Self Pay team. During the processing of the payment plan we had made a mistake that caused your payment to be posted incorrectly. This issue has been corrected and the payment applied correctly to the account. Your next payment will be due on April 25th.
Additionally, due to the payment plan mistake your account had been forwarded to a bad debt agency. When correcting the payment plan our team noticed this mistake and returned the account from the bad debt agency back to good standing with SSM Healthcare.
We are dedicated to creating an excellent patient experience and the problems we have experience in creating that for you are completely unacceptable. We will address all the issues listed above to continue to improve our patient care through SSM Healthcare.
If you have any questions or concerns feel free to call me at 314-989-2746.
Sincerely,
Patrick Lee
Patient Follow-Up Representative
1145 Corporate Lake Dr
St Louis, MO 63132
314-989-2746