Human Resources at Hilton

Introduction

As a human resources consultant, we found out a potential problem in each department of staff recently. The issues which around the high turnover rate, minimum wage ordinance, casual worker, loyalty of staff and working attitude. Employee is our greatest asset of hospitality industry, we must seek to solve the current problems, prevent the high quality staff leaves our company. And in this assignment, we will discuss how to solve those problems and thinks how to improve it. In this time our group has chosen the Hilton international hotel Hong Kong.

Background of Hilton worldwide

Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world; it has 380 hotels across the world and is located in 66 countries. It has over 80,000 employees work with 8 million guests every year. (Jobs.hiltonworldwide.com, 2015)

It all started in 1919, when Conrad Hilton bought his first hotel. Since then, we’ve led the industry with our innovative approach to products, amenities and service. Today, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. Take a look at some of our most important, guest-focused firsts along the way.

The quality of Hilton brand is extremely higher in hotel industry with good performance of customer service and operational excellence. As with all service business, the contribution of workforce is central importance of Hilton’s success main reason. By an excellent training program, they acquire new skills, increasing their contribution to the business and building their self-esteem. The human recourse department act a main role in Hilton International Group, because they need to train over 80,000 people during a year, with this high quantity of members of stuff, Hilton build up a perfect training system to carry the new staffs and provide a continue on job training. (skillsoft.com, 2015)

Hilton’s Human Resources policy

In our Human Resources Department, we...