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Quality Standards in the Workplace

QUALITY STANDARDS

IN THE WORKPLACE

BOOK 1 – Local Government, Civil and Construction, Resources, Mining and Infrastructure

REGIONAL AUSTRALIAN WORKFORCE DEVELOPMENT

“DRIVEN BY LOCAL INDUSTRY & COMMUNITY”

A Commonwealth of Australia project funded by:

Department of Education, Employment and Workplace Relations

Materials produced by:

Regional Skills Training Pty Ltd

1

COPYRIGHT NOTICE

These interactive workbooks were produced by Regional Skills Training and funded by DEEWR (Department of Education,

Employment and Workplace Relations) and are intended for free use to any student, RTO or school. Note the work is copyright

and should not be reproduced or copied for commercial gain.

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CONTENTS

 1.

Introduction and how to use these materials

03

 2.

Learning materials, what are these about?

04

Employability Skills

04

Plan and prepare for quality work outcomes

05

What are the basic steps involved in a Quality Management System (QMS)

06

Access, interpret and apply compliance documentation

08

4.1

Determine performance indicators for individual workers in line with quality management systems

09

4.2

Plan work activities to ensure outcomes are completed

13

What are the documentation processes in the QMS in your workplace

15

5.1

Complete...