Statistics

Name: Debbie A. McCalla

Course Title: Math: 533

School: Keller Graduate School

Instructor: David Phillis

Date: Sunday January 17, 2016

I. Introduction

METHODOLOGY has sampled 100 of their sales staff team; and the data that this paper entails will be based on the variables that were surveyed. These data include sales (number of sales made this week), calls (number of sales calls made this week), minutes (the average time per call this week), years (the years of experience in the call center), and training (type of training, either group, online, or no training). Based on the aforementioned variables, descriptive statistics will be constructed with supporting graphs that will give accurate analysis for requested information. Finally, a conclusion is provided, giving inference based on the data gathered.

II. Individual Variables

1. Descriptive Statistics: SALES

Total

Variable Count Mean StDev Variance Minimum Q1 Median Q3

SALES 100 41.780 4.378 19.163 32.000 39.000 42.000 44.000

N for

Variable Maximum Range IQR Mode Mode

SALES 52.000 20.000 5.000 44 12

Analysis: Based on the descriptive data for METHODOLOGY, it is indicating that an average of 41 sales were made; the projection for sales per week is a minimum of 32 and a maximum of 52; sales performance will be on an average basis; and the histogram graph of the sales data depicts a “Bell Shape.”

2. Descriptive Statistics: CALLS

Total

Variable Count Mean StDev Variance Minimum Q1 Median Q3

CALLS 100 159.63 18.33 335.99 124.00 149.00 158.50 173.75

N for

Variable Maximum Range IQR Mode Mode

CALLS 201.00 77.00 24.75 149 6

Analysis: Based on the aforementioned data and graph, the count for calls made by an individual sales person were calculated to be from 132 to 192...