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P13807 Management of Quality
10 Credits, Level 3, Semester 2
Details of Module Convenor and Teaching Staff
Dr. Jing Dai
Location: AB261
Email Address: Jing.dai@nottingham.edu.cn
Telephone No.: 0574 88180179
Office Hour: Tuesday 1-2pm, 4-5pm
Contact Hours
11 x 2 hour Lectures, 1 x 2 hour Seminar.
Breakdown of Student Learning Hours
22 hours lectures, 2 hour seminar/case study, 42 hours private study, 14 hours individual coursework, 20 hours examination preparation/revision.
Prize Details None
Method and Criteria of Assessment
1.5 Hour Examination (80%); Individual-based assignment (20%)
Lecture Timetable Slot and Location
Tuesday 1400-1600 Teaching Building Room 118
Lecture Plan
Main Text: Dale, B.G., van der Weile, T, & van Iwaarden, J. (eds), 2007, Managing Quality, 5th Edition, Blackwell Publishing.
|Lect. No. |Date |Topic |Book chapters |
| |Tues | | |
|1 |16 Feb |Overview and Introduction | |
|2 |23 Feb |Quality Management: Introduction to the development of |Chps. 1 & 3 |
| | |quality management thinking. The need for quality in | |
| | |manufacturing and services; key definitions and concepts. The| |
| | |Quality Gurus. | |
|3 |1 Mar |Strategic Quality Management: Total Quality Management, human|Chps. 4, 5 & 7 |
| | |factors, teamwork, cultural change and empowerment. | |
|4 |8 Mar |Managing Service Quality: Quality...