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Journal of Vocational Behavior 76 (2010) 68–77
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Journal of Vocational Behavior
journal homepage: www.elsevier.com/locate/jvb
Toward a better understanding of the effects of hindrance and challenge stressors on work behavior q
Jennica R. Webster *, Terry A. Beehr, Neil D. Christiansen
Central Michigan University, Sloan Hall 101, Mount Pleasant, MI 48859, USA
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This study investigated the processes whereby hindrance and challenge stressors may affect work behavior. Three mechanisms were examined to explain the differential effects these stressors have demonstrated: job satisfaction, strains, and work self-efficacy. A model is proposed in which both types of stressors will result in increases in strains, but that job satisfaction is primarily involved in the relationship between hindrance stressors and citizenship behavior, and efficacy is involved in the relationship between challenge stressors and job performance. Although the results generally supported the dual-stressor framework showing meaningful relationships to the work outcomes through the proposed processes, the link between work self-efficacy and job performance was not significant. This model was analyzed using multi-source data collected from 143 employees from a variety of organizational settings. Implications for the conceptualization of stressors and the development of interventions are discussed. Ó 2009 Elsevier Inc. All rights reserved.
Article history: Received 15 June 2009 Available online 1 July 2009 Keywords: Occupational stress Job performance Organizational citizenship behavior Job satisfaction Work self-efficacy
1. Introduction Workplace stress has received considerable research attention in recent years, largely due to the consequences it can have for both employees and organizations. The term stress has been used to mean a variety of meanings, leading to some confusion (Cooper & Dewe, 2004)....