Wend Peterson Case Solution

Problem Statement:

The miscommunication between Wendy Peterson and Fred Wu has led to a strained relationship between the two them and Fred Wu threating to leave.

Analysis:

Wendy Peterson has a very hands on approach as a manager. She is a very intelligent, hardworking, and loyal employee for AccountBack. Wendy Peterson has a very straight forward and direct personality. She wants to promote a family and very structural work culture. Peterson Is of a new generation of workforce who are go getters and very hands on. This personality and her tactics of being hands on works well with younger employees, but it does not work well with the older more established employees of AccountBack. The older employees are used to less structure and over the shoulder coaching. The older employees are people who like to do the work on their own and be trusted and let their work speak for itself. Wendy Peterson does not see her faults with the older employees, and her my way or the highway approach does not sit well with them. Peterson does see a need to bring diversity to the office and build a well-balanced office. Peterson also is very good a looking at market trends and finding areas to where they can attack.

Fred Wu shares some similar traits with Peterson. Wu is a go getter and wants to exceed sales growth. Wu however is coming from a background of being an owner and his own boss. Wu carries this on with his new position with AccountBack. He is very good at training other people and wanting to get to know the business. Wu, however, bring those “I am my own boss” traits into the office and daily work life often. He does not follow the rules and guidelines set out by Wendy Peterson. He asks and does things above his position, an example is when he approved the add on services without consulting with Wendy Peterson. The other thing that causes conflict between the two is the cultural difference. The Chinese culture is way different from what the United States...