Submitted by: Submitted by dielamohd82
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Category: Literature
Date Submitted: 04/11/2016 08:56 PM
Challenges of Information System Use by Knowledge
Workers: the Email Productivity Paradox
Inge Alberts
School of Information Studies, University of Ottawa
55 Laurier Avenue East, Ottawa ON Canada, K1N 6N5
ialberts@uottawa.ca
systems to stay abreast in this technological and
information metamorphosis. As a result, employees are
finding it increasingly difficult to perform their daily work
practices using these information systems (Ravasio, Schär
& Krueger, 2004; Jones, 2007; Barreau, 2008; Bondarenko,
Janssen & Driessen, 2010; Karr-Wisniewski & Lu, 2010).
ABSTRACT
With the growing importance of social media, cloud
computing and mobile device interactions, the digital work
environment is being perpetually transformed while forcing
users to adapt to the emerging technologies. In this volatile
environment, research leading to innovative approaches to
better support the information practices of knowledge
workers is acquiring a critical importance. Aiming to
improve the technological and organizational policymaking decisions for the implementation of new
information systems, this paper examines the current
challenges of 34 knowldege workers using information
systems to perform their daily tasks. A qualitative research
approch entailing the use of semi-directed interviews and
diary journals is followed to this end. The outcomes of this
research are both theoretical and practical. This research
provides a critical insight into the key challenges facing
knowledge workers in the digital work environment. From
a purely practical perspective, this study helps uncover the
needs and expectations of knowledge workers as they use
email and other technologies to achieve their work tasks. In
light of this study, the technological and organizational
policy-making decisions for the implementation of new
information systems must ensure that email as a tool drives
true productivity and avoids the productivity paradox.
Keywords: Personal...