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Category: Business and Industry
Date Submitted: 04/12/2016 12:45 AM
March 2001
Assessing knowledge
assets: a review of the
models used to measure
intellectual capital
Nick Bontis
This paper reviews the literature pertaining to the assessment of knowledge assets. Since
knowledge assets are at the crux of sustainable competitive advantage, the burgeoning field
of intellectual capital is an exciting area for both researchers and practitioners. Unfortunately,
the measurement of such intangible assets is difficult. A variety of models have surfaced in an
attempt to measure IC and this paper aims to highlight their strengths, weaknesses and
operationalizations.
Introduction
Nick Bontis is from the
Michael G. DeGroote
School of Business,
McMaster University,
1280 Main Street West,
MGD #207, Hamilton,
Canada L8S 4M4.
ß Blackwell Publishers Ltd 2001,
108 Cowley Road, Oxford OX4
1JF, UK and 350 Main Street,
Malden, MA 02148, USA
By the year 2010, all of the world’s codified
knowledge will double every 11 hours. Nick
Bontis, Ph.D., September 15, 2000 – Santa Clara,
California, Closing Keynote Presentation, KM
World 2000
The quote above was received with a stir from
the audience at KM World. It seems that
cognitive psychologists are speaking with
library scientists, and they are both trying to
warn us about some pending doom. If individuals are being bombarded by information
now, they haven’t seen anything yet. The
exponential velocity with which this rate of
bombardment is increasing is unfathomable.
Although society as a whole should benefit
from the by-product of increased technology,
International Journal of Management Reviews Volume 3 Issue 1 pp. 41–60
the average business manager may not be
prepared to take advantage of this truly
knowledge-intensive world.
The popular use of the terms in the
following list hint at the increased importance
knowledge assets have in organizations:
intellectual capital, knowledge capital, knowledge organizations, learning organizations,
organizational learning, information age,
knowledge era,...