Msap Pldt

Multi-Service and Access Platform Trouble Ticket Storage Back-up Database

By

Pascua, Brian Al-Franco C.

A Practicum Report Submitted to the School of Electrical Engineering, Electronics Engineering, and Computer Engineering in Partial Fulfillment of the Requirements for the Degree

Bachelor of Science in Computer Engineering

Mapua Institute of Technology

March 2011

Mapua Institute of Technology

School of EE-ECE-CpE

As members of the Oral Examination Committee, we certify that we have examined this practicum report, presented before the committee on March 5, 2011, and hereby recommended that it be accepted as fulfillment of the practicum requirement for the degree in Bachelor of Science in Computer Engineering.

____________________

Engr. Allan A. Dolores

Chairman

This practicum report is hereby approved and accepted by the School of Electrical Engineering, Electronics Engineering, and Computer Engineering as fulfillment of the practicum requirement for the degree in Bachelor of Science in Computer Engineering.

____________________

Engr. Noel B. Linsangan

CpE Subject Chair

ACKNOWLEDGEMENT

I, Brian Al-Franco C. Pascua would like to give my sincerest gratitude to the following people for their extensive support and guidance they made in this OJT Project:

To our Almighty Father, who made all the things possible, I thank Him for giving me the strength and wisdom to finish this project. I give back all the glory to Him.

To my parents, I thank them for their moral support and encouragement as I went through the struggles of making this project possible.

To my professor, Engr. Allan A. Dolores, I give my great appreciation for letting me work on this project and for his perseverance in bringing out the best in me. I also thank him for his considerations and concern for me.

I would also like to thank PLDT Company for giving me the opportunity to have my training in their company. I would also like to thank...