Satisfying Customers with Data

Satisfying Customers with Data

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Rasmussen College

Author Note

This paper is being submitted on January 21, 2016 for Professor Jamison’s H330/HSA3383 Quality Improvement in Healthcare course.  

Satisfying Customers with Data

The success of an organization will depend on how customers are satisfied with the services and products offered by that company. Customers tend to compare the services you provide to those of other organizations to determine how costly they are and if they are of the best quality. Information is very crucial in a company and customers will love to visit an institution that has adequate information and high success rates. One way of doing this is through data satisfaction. Data satisfaction to the customers enables an organization to maintain a happy customer which significantly increases the profits of the business and requires consistent practice of this concept.

Customer data is analyzed by the organization to find out client insight and trends overtime. The organization achieves this by using multiple tools such as simple line graphs, control charts, Pareto analysis and statistical tests. This enables to identify the customers’ concerns, and the information is satisfies requirements for the business. This converts customer demands into assessable requirements for products or services. (Johnston, 2001)

Measurements in organizations are important in helping an organization achieve its goals and objectives. They help track the milestones set by the organization to ensure they are in line with the objectives. The organizational process is also significantly helped by reporting data. This ensures there is room for change which is very critical for the organizations and customers. It enables the company to make an informed decision about organization operations. Measures help the organizational performance by focusing on internal or progression performance. (Fecikova, 2004)

Data on the success rate of cancer treatment in a...