Submitted by: Submitted by bojackson
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Words: 336
Pages: 2
Category: Business and Industry
Date Submitted: 04/19/2016 06:15 AM
Case Questions: Chapter 5
1. What goal or mission for the Central City Museum do you personally prefer? As director, would you try to implement your preferred direction? Explain.
* I prefer the goal addressed by the university administrator. It is important in my opinion that the community, as well as the university students have access to the museum. The university is offering the land and will cover annual operating expenses if it can be used as a tool for its students. Yet the building was constructed from funds gathered by donors in the community. As director, I would make it my goal to stick to this plan. It would be very important to me that the museum contribute to the community and the university, as both contributed to the existence of the museum.
2. How would you resolve the underlying conflicts among key stakeholders about museum direction and goals? What actions would you take?
* The way I would resolve the conflict of to whom the museum would be available to is fairly straight-forward. I would inform the stake holders that the museum should be used to benefit all of the stakeholders. I would set a plan that would allow the museum to be open to the community, and I would welcome university students to use the museum for research and studies.
3. Review the Spotlight on Skills. Do you think that building a coalition and working out stakeholder differences in goal preferences is an important part of a manager’s job? Why?
* Yes, it is very important to build a coalition to work out the differences between the stakeholders. If the managers just stuck to a plan without addressing the conflict between the stakeholders, then even more conflict could arise. If the manager made the museum strictly available to the university graduate students, donors may be disappointed. Every one may have different views, but it is the manager’s duty to resolve conflict and decide what goal would be in the best interest of the company.