Sustainabiltiy

Profiling members of the

Anglian Water

A comprehensive approach to tackling climate change, which recognises the importance of partnerships, behavioural change and communication.

The company Anglian Water, part of the Anglian Water Group, provides water and wastewater services to around six million industrial, commercial and domestic customers in the East of England, and Hartlepool. It is regulated by Ofwat. Anglian Water’s core business aim is to deliver a reliable service at an affordable price. Its vision is to become the leading water company in the industry. “We want to be known by our customers principally for the reliability of our service. We also want to be recognised as a leading company in terms of managing growth in the region and the impact of climate change”. Providing such a vital service to customers means that corporate responsibility (CR) has to be incorporated into the everyday running of the business, including governance structures. A board-level CR Committee oversees the vision and strategy, whilst the CR Steering Group co-ordinates day-to-day activities. CR targets are built into individuals’ performance development programmes as appropriate. Anglian Water has seven strategic priorities: • Mitigate and adapt to climate change impacts; • Anticipate and invest for growth in the region; • Increase the resilience and reliability of water and wastewater services; • Secure and conserve water resources; • Improve the environment in the region; • Keep bills at current affordabiity; and

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Improve the company’s efficiency and flexibility.

The company also has seven defined standards that underpin these aims, namely safety, people, community, environment, risk, integrity and accountability. This case study focuses on Anglian Water’s response to climate change. The drivers Anglian Water believes climate change is the most serious issue facing the region and it is essential for the company to adapt to protect customers, services, sites,...