Managing Stress and Conflict in the Organisation

Name: Francesco

Surname: Lucia

Ref No.: OKU7752

Date: 29/02/2016

Course: ILM November 2015 Intake Assignment Version: 1

Module Title: Managing Stress and Conflict in the Organisation

Submission Form Attached Separately

Trilogy Ltd is a Maltese retail company specialized in the fashion industry. Trilogy Ltd has

a portfolio of brands including American and European franchises: Tommy Hilfiger, Hilfiger

Denim, Armani Jeans and Calvin Klein Jeans. Here is where I work as Retail Sales Assistant.

AC 1.1 – Evaluate the effectiveness of the organisation in recognizing workplace stress and

conflict and providing the necessary support mechanisms

Stress – “It is often referred to as the harmful physical, psychological and emotional

responses that occur when an individual is exposed to perceived environmental pressures.

Harmful responses to these pressures, known as stressors, occur when the requirements of a

situation do not match the perceived capabilities, resources or needs of the individual.”

The Health and Safety Executive (HSE) also define organizational stress as “The adverse

reaction people have to excess pressure or other types of demands placed on them. There is

clear distinction between pressure which can create a buzz and be a motivating factor and

stress, which can occur when this pressure becomes excessive”.

It is generally acknowledged that stress is potentially part of everyday working life. It

occurs for a variety of reasons, including individual differences and types of personality,

occupation and actual nature of the job and organizational conflict. Others sources of stress at

work can be:

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Restructuring of organisations and reductions in staffing levels resulting from

demands for improved business competiveness and lower operating costs.

Long hours, increased workloads and work intensification, within unreasonable

deadlines.

Excessive rules and regulations and greater bureaucratic burdens especially among...