Armstrong's Handbook of Performance Management.Pdfpdf

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ARMSTRONG’S

HANDBOOK

OF PERFORMANCE

MANAGEMENT

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ARMSTRONG’S

HANDBOOK

OF PERFORMANCE

MANAGEMENT

An evidence-based guide to

delivering high performance

4 TH EDITION

Michael Armstrong

London and Philadelphia

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Publisher’s note

Every possible effort has been made to ensure that the information contained in this book is accurate at the time

of going to press, and the publishers and author cannot accept responsibility for any errors or omissions, however

caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a

result of the material in this publication can be accepted by the editor, the publisher or the author.

First published in Great Britain and the United States in 1994 by Kogan Page Limited as Performance

Management

Second edition 2000

Third edition 2006

Fourth edition 2009 published as Armstrong’s Handbook of Performance Management

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted

under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of

reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses:

120 Pentonville Road

London N1 9JN

United Kingdom

www.koganpage.com

525 South 4th Street, #241

Philadelphia PA 19147

USA

© Michael Armstrong, 1994, 2000, 2006, 2009

The right of Michael Armstrong to be identified as the author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988.

ISBN 978 0 7494 5392 3

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