Submitted by: Submitted by phoebenic
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Date Submitted: 05/07/2016 12:49 PM
SYSTEM PROPOSAL DOCUMENT
FOR
Jakes Hotel Villas & Spa
HOTEL MANAGEMENT SYSTEM
INTRODUCTION
Background
Jakes Hotel Villas & Spa is an oasis nestled in the South Coast of Treasure Beach, Jamaica.
The resort has a rich history and has been in operation for 22 years (Our Story, 2015). Tourists
visiting Jamaica who desires a tranquil, peaceful setting, chooses Jakes Hotel Villa and Spa due to
several reasons such as its iconic location, panoramic view of the sea from the hotel and a truly
laid back experience with nature. For the independent-minded traveler looking for a laid-back
place to stay, Jakes Hotel has been the resort of choice.
Jakes Hotel Villas & Spa is a series of 50 suites and cottages stretching along a 150 yards of
the waterfront at Treasure Beach, Jamaica. The cottages are built in an eccentric cross between the
Caribbean and Moroccan style with domes, rounded arches and canopies on posts. All of the rooms
have outdoor spaces, including outside showers or baths. There are no in-room televisions or
phones at Jakes Hotel Villas & Spa (C. White, personal communication October 7th 2015). Due to
this setup, the hotel attracts visitors from all over the world who wants to leave the congestion of
city life behind.
At present about 85 employees are working in several different departments of the hotel.
Both local and foreign guests reserve rooms, conduct meetings, celebrate special occasions;
weddings and many more other functions at hotel. Employee involvement is the key to the success
of the hotel. They are responsible to assign and keep room records; reservation details, clean
rooms, and wedding halls; control the inventory of hotel and many more other responsibilities.
Currently Jakes Hotel Villas & Spa is using a manual system to handle hotel processes. When a
guest make a reservation, all the reservation details (including guest details) are recorded in a file
and those files are stored in a special cabinet....