Human Resource Management

Assignment 4.3: Case Study

Jade Bradham

Embry Riddle Aeronautical University

1. Errors in evaluation are often made because of common biases that influence one's decision making (e.g., halo, horn, contrast, similar-to-me). What evaluation biases seemed to be taking place in this scenario?

It’s possible that halo error may be contributing to Paul’s judgment because he repeatedly references Sonya’s enthusiasm as her “selling point” but doesn’t give any other applicable reasons for the partiality. Also, Robert’s comment that a positive quality in Jacqueline is that she’s married may also be a similar-to-me effect.

2. What advantages and disadvantages are there when using panel interviews?

While disagreements are likely to occur, this type of functional conflict can improve the decision making process. Two or more sets of ears listening to responses and providing interpretations characteristically leads to a more effective decision. However, when agreement cannot be reached through a balanced discussion based on observed performances, someone has to make the final decision. Because of this, hard feelings among panel members may occur.

3. What valid reasons did Robert provide to persuade Paul to choose Jacqueline?

After the interviews, Robert told Paul that Jacqueline has experience, possesses good interpersonal skills and a natural inclination for working with people, and has the perfect level of enthusiasm. Robert also persuaded Paul to give Jacqueline a chance because she is a minority and Beck ‘n Call do not have any minorities in management. Robert’s thought was that Jacqueline being hired will show that the company does not discriminate.

4. If Robert made the decision to hire Jacqueline because she was married, would Sonya have a case against Beck 'n Call under Title VII?

Title VII does not protect an individual based on their marital status (Federal Laws, 2009). However,

“Questions about marital status and number and ages of children...