M2.14 Communicating with People Outside of the Team

Communicating with people outside of the team

M2.14

Candidate:

Centre Name:

Centre Number:

Understanding the importance of effective communication with people outside of your team:

Briefly describe one way that a team leader could build effective working relationships with people outside the team:

* One way would be to have a helpful attitude in solving problems. A positive problem solving approach is more productive and effective for the organisation than a negative attitude.

People generally feel more comfortable working with someone with a positive approach to solving problems that with someone who is negative.

Understanding how to present a positive impression to those outside the team:

Explain why knowledge about the product or service being offered is important if you want to give a positive impression to those outside the team:

* In my role it is important to have product and service knowledge. My customers are the Test Operators and they have many queries/problems throughout the day. By having product and service knowledge I can answer any questions or repair test equipment in a timely manner. This knowledge also gives a positive impression to those outside the team.

Explain why it is important to observe legal, organisational and ethical rules when providing information to customers:

* As an xxxxx employee we must obey all legal, organisational and ethical rules and policies when dealing with customers. This is important because it creates a good image and creates a good relationship with the customer. All rules and policies are there to protect the employee and employer.

xxxxx believes that by doing business in accordance with a genuine, meaningful ethics program makes the company much stronger and at the same time protects its shareholders and employees.

Briefly describe two communication skills you need to be able to communicate effectively with people outside the team:

* Observing body language - By developing...