Bsbhrm501

Topic 1: Determine strategies to deliver human resource services

1.1 Analyse business strategy and operational plans to determine human resources requirements

1.2 Review external business environment and likely impact on organisation's human resources requirements

1.3 Consult line and senior managers to identify human resources needs in their areas

1.4 Review organisation's requirements for diversity in the workforce

1.5 Develop options for delivery of human resources services that comply with legislative requirements, organisational policies and business goals

1.6 Develop and agree on strategies and action plans for delivery of human resources services

1.7 Agree and document roles and responsibilities of human resources team, line managers, and external contractors

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1. JKL company introduction

JKL background

-Australian owned company

-cooperated for 12 years

-Over 300 employees

Product/service:

-Selling – forklifts, small trucks and spare parts to industry

-leasing forklifts and small trucks on long term leases over 3 months

-service forklifts

Head office location: in Sydney

Branches in BNE / MEL / PER / ADL and the ACT.

Role in JKL: Amberbeth Wong – HR Manager

Reason for conduct this project on HR service: to support the organisational plans

2. JKL mission(what and who), vision(Why and how) and objective

Objective/ goal:

-to be solution-oriented and focused on customer needs

Mission:

-diversity of its team, clients and communities and respects the rights of individuals and groups to operating a free of discrimination business environment

-actively assists customers

Vision:

-to be the leading supplier of forklifts, small, medium and large truck in Australia

3. Strategic and operational plan

Strategic plan:

* focus on drive and direct the business over the next five year

* be the leading supplier of forklifts, small, medium and large...