Case Study#3 - Delivering Business Value with It at Hefty Hardware

Case Study#3: Delivering Business Value with IT at Hefty Hardware

Course: MGT5270L

Tin Yat George Tao

5/26/2016

Instructor: Dr. Charles Mutigwe

Table of Content

Introduction

3

Problem Statement

3

Overview/Background

4

Analysis

4

Recommendations

5

Action Plan(s)

5-6

Conclusion

6

References

7

Introduction

Hefty hardware’s intention to introduce a business strategy known as Savvy store is

facing challenges. This has seen conflicting views between the IT professionals and the

management of Hefty Hardware’s business operations. As a result initiating the project

has been a big challenge. This is what the case study to be evaluated entails. The

paper looks at the extent to which the partnership between Hefty Hardware’s business

and IT has been effective. In addition the paper identifies shortcomings of both the

business and IT. Finally the paper will create a plan as to how the business and IT can

work to deliver successfully the Savvy store program through collaboration.

Problem Statement

It is very clear that there is communication issues between the business and IT, there is

no connection between the IT department and other business departments. The

business manager feels that the IT don’t have the enough competence for finding

solution for solving business problems. And this is normal because the IT do not have

the enough knowledge about Hefty Hardware business process and goals. The very

important block in building good relationship between the IT and business department

which is the interpersonal interaction is not available and usually the meetings getting

failed because the IT people don’t understand the business talk and not ready to

understand, also the business managers do not understand the technical talk when the

IT start explaining the technical aspects of the solution. Hefty Hardware do not has solid

foundation and good relationship between the IT and the Business department, and this

issue became the main problem that Hefty should deal...