Isbm - Banking Mgmt

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BANKING MANAGEMENT

CASE STUDY 1

ICICI Centralizes Applications

ICICI centralizes applications for 'anywhere'

When anytime, anywhere banking came to our country, ICICI Bank had to move away from the branch-centric model and make its services available nationwide. The solution was to centralize its applications. by Minu Sirsalewala

ICICI Bank, India's second-largest bank with a network of about 540 branches and offices and over 1,000 ATMs offers banking products and financial services to corporate and retail customers through a variety of delivery channels. The legacy systems at ICICI group (now called ICICI Bank) were stand-alone systems, networked only for basic e-mail and none of the core applications were linked to the network. Around 1998 the company realized that to improve its operations and increase efficiency it needed to centralize its core banking applications.

Legacy systems

The traditional systems at ICICI Bank were very centric to the branch. For example a server at New Delhi was specific to the branch in that city; the ATMs were standalone catering only to the city branch. The banking transactions were thus limited to the respective branch offices as customer data was not available in other branches. This made banking a limited service and very branch specific. ICICI realized the importance of offering nationwide banking but this would be possible only by having a centralized data repository.

The shift

The basic network was set up for providing the e-mail facility, but none of the applications were linked to the network. The network comprised of a mix of servers running different applications at various branches of the bank. With growing business and rapidly increasing accounts, the company found it extremely difficult to administer and manage...