Iibm - Distribution & Logistics Management

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Distribution & Logistics Management

Multiple Choices:

1. It deals with the movement of finished goods from the last point of production to the point of consumption.

a. Marketing Channel Management

b. Logistics Management

c. Boundaries

d. Relationships

2. Which conflict is one of the major bottleneck in the development & maintenance of partnering channel relationship

a. Channel conflict

b. Management conflict

c. Logistics conflict

d. Distribution conflict

3. The phase of externally integrated business function era (1990s onwards) is recognized as the era of

a. Logistics Management

b. Human Resource Management

c. Financial Management

d. Supply Chain Management

4. ___________ may be conducted from time-to-time or at least once in a year to know about change in the expectation levels & actual performance

a. Customer Service Monitoring cell

b. Formal Customer Satisfaction Survey

c. Customer Conference

d. Customer Feedback System

5. The firm‟s incomplete or inaccurate knowledge of customer‟s service expectations is known as

a. Market Information Gap

b. Service Standards Gap

c. Service Performance Gap

d. Internal Communication Gap

6. This gap exist between the present level of customer service offered and the corporate vision about customer service

a. Gap 1

b. Gap 2

c. Gap 3

d. Gap 4

7. This stock refers to window display of an inventory in order to stimulate demand and act as a silent salesman

a. Decoupling stock

b. Psychic stock

c. Pipeline stock

d. None

8. This stock is also known as cycle or lot size stock

a. Working stock

b. Safety stock

c. Anticipation stock

d. None

9. In this system manufacturer is given the responsibility for monitoring & controlling...