Iibm - Front Office Operations

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Front Office Operations

Multiple Choices:

Q1. To create a professional image and to make guest comfortable about the staff members is a factor of______

a. Personal presentation

b. An attentive manner

c. Social skills

d. Use of guest‟s names

Q2. A small booklet which has the guest‟s name, room number and room rate is_______

a. Credit card

b. Key card

c. Bedroom book

d. Room status board

Q3. Clear is a sign of_______

a. Room left

b. Room occupied

c. Room vacant and ready

d. Room vacant but not ready

Q4. Which of the following is not a part of „Property Management System‟?

a. General ledger

b. Registration

c. Night audit

d. Computer terminal

Q5. Arrange the following as procedure for payment by credit card:

i. Ask the client to sign the audit roll (retain the card)

ii. Obtain the card from the client

iii. Check that the signatures on the card and the voucher agree.

iv. Swipe the card through the machine.

a. i, ii, iii, iv

b. ii, iv, i, iii

c. ii, iii ,i, iv

d iv, ii, iii, i

Q6. When the interest and desire is converted into booking or enquiry it is a result of:

a. Interest

b. Attention

c. Action

d. Desire

Q7. Providing an individual „PIN‟ number to the customer by the hotel authority is a feature of:

a. Voice mail

b. Message waiting facility

c. Fax

d. Access to hotel services

Q8. Cheques help in controlling frauds in the hotels.

a. Crossing cheques

b. Cheque authorization

c .Foreign cheques

d. Blank cheques

Q9. Which of the following is not included in the task performed mainly at the reception?

a. Filing

b. Duplicating

c. Word processing

d. Reservation

Q10. Chart is very time consuming to be up-dated and its errors...