Asdasda

Literature

Foriegn:

http://www.sciencedirect.com/science/article/pii/S1071581999903531

Variables affecting information technology end-user satisfaction

MO ADAM MAHMOOD a, JANICE M. BURN b, LEOPOLDO A. GEMOETS c, CARMEN JACQUEZ d

Abstract

The level of end-user satisfaction with information technology (IT) has widely been accepted as an indicator of IT success. The present research synthesizes and validates the construct of IT end-user satisfaction using a meta-analysis. It accomplishes this by analysing the empirical results of 45 end-user satisfaction studies published between 1986 and 1998 and by focusing on relationships between end-user satisfaction and nine variables: perceived usefulness, ease of use, user expectations, user experience, user skills, user involvement in system development, organizational support, perceived attitude of top management toward the project and user attitude toward information systems (IS) in widely divergent settings. The present analysis found positive support for the influence of all nine variables on end-user IT satisfaction but to varying degrees. The most significant relationships were found to be user involvement in systems development, perceived usefulness, user experience, organizational support and user attitude toward the IS. This has implications for IS analysis and design as well as user training and the development of training support packages.

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http://www.sciencedirect.com/science/article/pii/S0065245808606440

Information Technology and Productivity

 Erik Brynjolfsson, 

 Shinkyu Yang

Abstract

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In recent years, the relationship between information technology (IT) and productivity has become a source of debate. In the 1980s and early 1990s, empirical research on IT productivity generally did not identify significant productivity improvements. More recently, as new data are identified and more...