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European Journal of Marketing
Behavioural responses to customer satisfaction: an empirical study
Antreas Athanassopoulos Spiros GounarisVlassis Stathakopoulos
Article information:
Downloaded by Universiti Tunku Abdul Rahman At 13:37 03 July 2016 (PT)
To cite this document:
Antreas Athanassopoulos Spiros GounarisVlassis Stathakopoulos, (2001),"Behavioural responses to
customer satisfaction: an empirical study", European Journal of Marketing, Vol. 35 Iss 5/6 pp. 687 - 707
Permanent link to this document:
http://dx.doi.org/10.1108/03090560110388169
Downloaded on: 03 July 2016, At: 13:37 (PT)
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