Behavioural Responses to Customer Satisfaction

European Journal of Marketing

Behavioural responses to customer satisfaction: an empirical study

Antreas Athanassopoulos Spiros GounarisVlassis Stathakopoulos

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Downloaded by Universiti Tunku Abdul Rahman At 13:37 03 July 2016 (PT)

To cite this document:

Antreas Athanassopoulos Spiros GounarisVlassis Stathakopoulos, (2001),"Behavioural responses to

customer satisfaction: an empirical study", European Journal of Marketing, Vol. 35 Iss 5/6 pp. 687 - 707

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http://dx.doi.org/10.1108/03090560110388169

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