Busn 258 Week 8 Final Exam 1

BUSN 258 Week 8 Final Exam 1

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1.Question :(TCO 1) The best way to win customer loyalty is to:Points Received:5 of 52.Question :(TCO 2) Which of the following problems is NOT listed as a people turnoff?Points Received:5 of 53.Question :(TCO 3) Small companies can compete against larger ones if they offer:Points Received:5 of 54.Question :(TCO 4) Which of the following is NOT an example of something a company can do to enhance extrinsic value?Points Received:5 of 55.Question :(TCO 5) Companies cannot wait years for their customers to see long-term value, so they should:Points Received:5 of 56.Question :(TCO 4) Smart companies connect with their customers through:Points Received:5 of 57.Question :(TCO 5) Intrinsic value arises from:Points Received:5 of 58.Question :(TCO 5) Communication efficiency is:Points Received:5 of 59.Question :(TCO 5) Customer convenience stems from:Points Received:5 of 510.Question :(TCO 4) How long do Americans want to spend preparing a meal?Points Received:5 of 511.Question :(TCO 9) To avoid requiring customers to do repetitive tasks:Points Received:5 of 512.Question :(TCO 8) A company's culture is made up of:Points Received:5 of 513.Question :(TCO 8) Many customers get their first impression of your company from:Points Received:5 of 514.Question :(TCO 9) Calling yourself Mr. or Ms. may give the impression that:Points Received:5 of 515.Question :(TCO 8) Which employees do most customers associate with a company?Points Received:5 of 516.Question :(TCO 10) The three-step process for acting on complaints does NOT include:Points Received:5 of 517.Question :(TCO 10) What percent of customers whose complaints are dealt with report a willingness to do business with a company again?Points Received:5 of 518.Question :(TCO 10) Feedback is a form of:Points Received:5 of 519.Question :(TCO 10) A quick response to a...