Busn 258 Week 8 Final Exam – Package

BUSN 258 Week 8 Final Exam 2

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1.Question :(TCO 1) The first step to reduce waiting time is to:Points Received:5 of 52.Question :(TCO 2) Communication turnoffs often occur when employees are ignorant of:Points Received:5 of 53.Question :(TCO 3) Small companies can compete against larger ones if they offer:Points Received:5 of 54.Question :(TCO 4) Value arises from a tradeoff between:Points Received:5 of 55.Question :(TCO 5) To enhance value through goodness of product fit:Points Received:5 of 56.Question :(TCO 4) If several people are asking the same question, you have:Points Received:5 of 57.Question :(TCO 5) Intrinsic value arises from:Points Received:5 of 58.Question :(TCO 5) The best companies to work for:Points Received:5 of 59.Question :(TCO 5) Customer convenience stems from:Points Received:5 of 510.Question :(TCO 4) Communication effectiveness is NOT best achieved when the message is:Points Received:5 of 511.Question :(TCO 9) Excellent organizations are:Points Received:5 of 512.Question :(TCO 8) Behavior is:Points Received:5 of 513.Question :(TCO 8) One problem with not seeing the person you are talking to is:Points Received:5 of 514.Question :(TCO 9) How far from your mouth should the telephone mouthpiece be?Points Received:5 of 515.Question :(TCO 8) To end a call:Points Received:5 of 516.Question :(TCO 10) Customer dissatisfaction with a firm's phone call handling stems from:Points Received:5 of 517.Question :(TCO 10) Open communication occurs best when:Points Received:5 of 518.Question :(TCO 10) Feedback is a form of:Points Received:5 of 519.Question :(TCO 10) Which of the following strategies is NOT a great method of soliciting feedback?Points Received:5 of 520.Question :(TCO 12) Positive language conveys more of what than negative language?Points Received:5 of 521.Question :(TCO 12) A good strategy with an angry customer...