Business Management

Contents

Executive summary………………………………………………………….……………….………1

1. Introduction 2

2. Competitive priorities 2

2.1 Competitive priorities in cafe 3

2.2 Competitive priorities in cafeteria 4

3. Supply and demand management 5

3.1 ABC analysis 5

3.2 Queue theory 7

4. Forecasting 9

4.1 Quantitative approaches 9

4.1.1 Seasonal Index 9

4.1.2 Moving-average forecasting 10

4.1.3 Regression analyse 12

4.2 Qualitative approaches 13

4.2.1 Market research 13

4.2.2 Delphi methods 13

5. Conclusion 14

Reference 16

Appendix 1: Competitive Priority Scales 17

Appendix 2: Regression analysis 18

Executive summary

This report was commissioned to assume and forecast the current management and prospective events and data for UGHS. Methods of management assumption include competitive priorities analyse, supply and demand management by ABC analysis and queuing theory. Further approaches for forecasting involve quantitative techniques such as Seasonal index, Moving average and Regression analysis calculation and qualitative techniques like the market research and Delphi method. Besides, the appendices will show all calculations. Moreover, investigations reveal that there have market competitors to attract customers against UGHS, the focus of competitive priorities might effectively promote the development of UGHS management. Apart from that, the relationship between supply and demand analysis would be the useful methods to eliminate the conflict between the customers and organisations in terms of sales and services. Furthermore, the report computes the prospective data based on quantitative and qualitative approaches and illustrates the positive trend in the future. Recommendations discussed include:

* Improving the competitive priorities for essential management design;

* Identifying the valuable item and increasing the inventory turnover;

* Improving and Maintaining the better queuing rules and discipline;...