Field Force Automation Market Size, Share, Growth and Analysis

Summary

Technavio Announces the Publication of its Research Report – Global Field Force Automation (FFA) Market 2016-2020

Technavio recognizes the following companies as the key players in the global field force automation (FFA) market: ClickSoftware, IFS, Oracle, and Servicemax.

Other Prominent Vendors in the market are: Astea International, AT&T, BT Global Services, CGI, Clevest, Commdel, Ericsson, FieldEZ, GE, IBCS Group, Infosys, Mobiwork, Openstream, PHI Data, Retriever Communications, Trasys, Ventyx, Verizon, ViryaNet, Wenn Soft, and Zebra Technologies.

Browse full report with TOC@ https://marketreportscenter.com/reports/344148/global-field-force-automation-market-2016-2020

Commenting on the report, an analyst from Technavio’s team said: “The growing adoption of predictive analytics will be a key trend for market growth. In some industries, technicians are required to make multiple visits to a customer site to ensure that the unit is working properly. A technician may also have to visit at regular intervals even if the unit is performing perfectly well. Although this may be useful for the customer, it adds unnecessary costs for the service provider. Therefore, to reduce this cost, service providers provide predictive analysis feature, which monitors the FFA solutions and alert technicians if the unit exceeds a specified level. Therefore, predictive analysis saves expenses but also helps resolve issues before they occur.”

According to the report, the major key driver for market growth will be the need to control and reduce cost. The quality of customer service has emerged as an important criterion for organizations to differentiate themselves in the competitive market landscape. It is imperative for companies to satisfy and retain customers to cope with growing competitive pressures. Companies are also focusing on service delivery to retain customers. However, the costs of service have risen in response to an expanding scope of service needs....