Front Office Management - Which Form of Top Down Communication Would Be Most Suitable for the Rainbow Golf Resort to Achieve Its Objectives

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Front Office Management

1. What other ways could have been used by the business owner to give this employee an extra chance?

2. Is the nose ring truly a problem? If so, why?

3. Could you legally deny employment to a person with a nose ring?

4. Before the development of more effective ICT-based tools, why was it difficult for hotels to schedule labor effectively?

5. In a Housekeeping department, what elements have to be considered when looking at hourly productivity?

6. With what other hotel ICT could labor scheduling systems, such as Eproductive Scheduling, be integrated? Review some Internet hospitality web-sites such as www.WiredHotelier.com and www.HotelResource.com to help you formulate your answer, giving examples of some specific ICT products.

7. Identify and describe four short-term operational strategies Ken should implement immediately at the Rainbow Golf Resort.

8. What human resources and training initiatives should Ken implement at the Rainbow Golf Resort?

9. Which form of top-down communication would be most suitable for the Rainbow Golf Resort to achieve its objectives?

10. Examine the guest count projections and compare it to the normal Friday lunch employee and management schedule.

a. Do you have enough labor scheduled to properly serve the number of guests?

b. How would you alter the schedule to ensure that you can offer proper service? (Be specific as to how many employees you would add per position and explain your reasoning.)

c. Is there anything else that you should do with respect to the employees to make sure that the reservation is successful for the operation?

11. Examine the likely food preferences of different customer groups that the operation would serve for lunch....