Case Study

Case Study

Objective: To be able to provide an appropriate and immediate response to the prestigious client’s request.

Statement of the Problem: How will Vena respond to the client’s request without disappointing him.

SWOT Analysis

Strength

* The company is financially strong and has a record of high profitability.

* The company has a good reputation that increases corporate worth.

* Mr. Badabee is active in conducting a routine visit and responsive in times of crisis.

* The company is attractive to the eyes of prestigious clients.

* They go above and beyond to create a fantastic customer experience.

Weakness

* Vena feels like not working because of some problems she has at home.

* Mr. Badabee didn’t gave Vena sufficient instructions and haven’t covered situations like this.

* The company has encountered a big problem in the production department.

* Mr. Badabee doesn’t mingle with his employees, therefore ignorant to their lives.

Opportunities.

* Mr. Badabee can give additional directives to the secretary, as well as to other employees, and will be prepared for future conflicts

* Develop outstanding interpersonal relationship and communication skills in handling the client’s needs.

* The transaction can bear a big break to the company.

* Mr. Badabee visit to the production department can improve the company’s performance.

Threats

* The client who is very much eager might be angry and cancel the orders if he will not be able to talk with Mr. Badabee

* The kind of legendary loyalty of their client may decimate

* The sales may decrease.

Alternative Courses of Action

1. Give the phone number of the manager’s present office. Inform first the manager before giving the number

a. Advantage: The client and the manager will be able to personally talk which is necessary.

b. Disadvantage: It will disrupt the manager’s current work.

2. Say that the manager is out and ask the client to call again later.

c....