Hrm 531 Week 3 Paper

Development of Training and Mentoring Program

McKayle Roy

HRM/531

December 5, 2010

Greg Brainard

Development of Training and Mentoring Program

The recent merger of InterClean and EnviroTech presents us with an opportunity to become a market leader with our new wide range of products and services. In order to ensure our new team is prepared to meet and exceed sales goals a sales training program and a future mentoring program will be introduced next month. The ability for the organization to attract and retain the necessary clientele to meet organizational goals will depend on the staff’s qualifications in knowing the targeted market, the products and services provided and having or obtaining the people skills to communicate appropriately. The objective of this training and mentoring program is to give this team the knowledge and support to be successful and prepare the sales team to handle any client request efficiently.

With the job analysis results stated in the previous memo, InterClean was able to pinpoint the skills, education, and experience necessary to properly staff for this new endeavor.   This careful planning assisted in identifying training needs across the organization and laid the foundation for the training and mentoring plan that has been designed to equip this sales team with the knowledge, skills, and tools necessary to meet organizational goals and give InterClean the cutting edge advantage in the industry. InterClean must develop a comprehensive training and mentoring program that will; introduce the new products and services to our sales team, explain the five key tasks and behaviors to be a successful member of our sales team, introduce the new performance standards, introduce the new mentoring program with management and sales representatives, and review sales training with our new product and service knowledge embedded in the training program. According to Wayne Cascio, author of Managing Human Resources, surveys of the most...