Migrating on Premise Email to Cloud Based

Migrating On Premise Email to Cloud based

Manjinder S Sandhu

Walden University

Author Note

Manjinder S Sandhu, MHA, Course, Walden University

Correspondence concerning this article should be addressed to Manjinder S Sandhu, MHA course, Walden University, 100 Washington Avenue South, Suite 900, Minneapolis, Minnesota55401

Manjinder.sandhu@waldenu.edu

Migrating Email from On Premise to Cloud

Background

Artemis hospital is a 400-bed, tertiary care hospital in Gurgaon, India. It has over 2000 employees. Till last year, the organization Email was hosted On Premise with servers running Microsoft Exchange Server 2007. This was the solution implemented when the hospital started its operations in 2008.

There were many problems with this solution that were hampering the productivity of the hospital. These included –

* Frequent complaints from users that they were unable to receive large attachments – the hospital’s international marketing team had to receive reports by email from patients across the world. These were either direct queries by patients or through medical tourism companies. These reports were scanned images and were usually more than 2 MB in size. By default, the hospital’s IT department fixed a 2 MB size limit on the employee mailboxes. Usually the IT department manually increased the size of the mailboxes to 5 MB or more depending upon the requests. This strategy also came to an end as the storage space on the servers was limited.

* Restricted Access – the email solution was implemented for Blackberry phones that had continuous access to the mailboxes from anywhere. However, many doctors and senior staff had their personal iPhones or other Android phones and wanted their email configured on these devices. The configuration was problematic and each time the IT support personnel had to be contacted. Application for web access to email was also limited. This seriously affected many doctors and senior staff from accessing their mails...