Book Review

W.S. Jawadeker , Knowledge Management, Tata-McGraw Hill Education Private Limited, New Delhi , Pages:335 , Price: Rs.315.

Business today is under pressure due to the far-reaching impact of globalization, cut-throat competition from unheard of quarters, demanding customers, compelling partners and stakeholders and government interventions to bring in inclusive growth. These challenges are known to business leaders. A totally new approach to business strategy design is necessary to keep exiting competitive necessities effective and to create new competitive advantages to maintain unchallenged business leadership. The mother of these challenges is continuously changing Information and Communication Technology (ICT). Today the size and scale of business is not its strength. Real strength lies in how smart the organization in responding to these challenges. Knowledge and BI are the key drivers of the business of the day. ICT has made organisation virtual work culture collaborative and hierarchy a network structure. It has blurred organisation boundaries and made it an enterprise of business partners and stake holders.

Organisations are networked by meshes of computer networks, communication networks, people networks, and knowledge networks. The focus of knowledge management is on the ever-changing environment in which societies, organisation and individuals live, work, learn, adapt and survive. Business strategy mix is heavily loaded with knowledge content. Strategy design is based on customer knowledge, process knowledge, technology knowledge, product knowledge and so on. KM function in the organisatiion remains a source for knowledge resource but it requires knowledge innovation matching the changing and competitive requirements of the business.

The book has nine chapters and ‘knowledge Management (KM) Vocabulary’, a glossary. The first six chapter deal with main subject of knowledge management. Chapter seven focuses on the human and organisation side of...