Business Communication - Assume You Are Working as an Operator at a Call Centre in India and Are Receiving Irate Calls from Americans and Lodoners. How Would You Handle Such Calls

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BUSINESS COMMUNICATION

1. Identify the three sources of Mr. Basu’s information.

2. Discuss the main filter involved in this case.

3. What should Mr. Basu have done to avoid the misunderstanding.

4. Who is to blame for this communication gap? And Why?

1. What is Fuzz?

2. Rewrite the given case study in a succinct manner.

3. Do you believe that some people are born writers? Justify.

1. Assume you are working as an operator at a call centre in India and are receiving irate calls from Americans and Lodoners. How would you handle such calls? Conceive a short conversation between you and your client, and put it on paper.

2. “Keep your cool.” What does this mean in term of conversation control?

3. Do you agree with the view that such abusive happenings on the telephone do not have any impact on business? Justify.

1. Analyse the reasons for Arvind Pandey’s dilemma.

2. Does Arvind Pandey really face a dilemma ?

3. In your view what should Arvind Pandey do ? Should he disclose it to his German Vice President ?

BUSINESS COMMUNICATION

1. Comment on the appropriateness of the sender’s tone to a customer.

2. Point out the old – fashioned phrases and expressions

3. Rewrite the reply according to the principles of effective writing in business.

1. What is non – verbal communication? Why do you suppose that this commercial relies primarily on non-verbal communication between a young man and a gorgeous woman? What types of non – verbal communication are being used in this case?

2. Would any of the non-verbal communications in this spot (ad) not work well in another culture?

3. What role does music play in this spot? Who is the target market?...