Operations Management

Operations Management

Chapter 1 Operations and Productivity

True/False

1) Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Answer: TRUE

Diff: 1

Topic: Global company profile

Objective: LO1-1

2) Because Hard Rock Cafes are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Answer: FALSE

Diff: 1

Topic: Global company profile

Objective: no LO

3) All organizations, including service firms such as banks and hospitals, have a production function.

Answer: TRUE

Diff: 2

Topic: What is operations management?

Objective: LO1-1

4) Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Answer: TRUE

Diff: 1

Topic: What is operations management?

Objective: LO1-1

5) An example of a "hidden" production function is money transfers at banks.

Answer: TRUE

Diff: 2

Topic: What is operations management?

Objective: LO1-1

6) One reason to study operations management is to learn how people organize themselves for productive enterprise.

Answer: TRUE

Diff: 1

Topic: Why study OM?

Objective: LO1-1

7) The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.

Answer: TRUE

Diff: 1

Topic: What operations managers do

Objective: LO1-1

8) "How much inventory of this item should we have?" is within the critical decision area of managing quality.

Answer: FALSE

Diff: 1

Topic: What operations managers do

Objective: LO1-1

9) In order to have a career in operations management, one must have a degree in statistics or quantitative methods.

Answer: FALSE

Diff: 1

Topic: What operations managers do

Objective: LO1-1

10) Henry Ford is known as the Father of Scientific Management....