Bam 411 Human Resource Management Unit 4 Examination

BAM 411 Human Resource Management Unit 4 Examination

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1. The principles of conduct governing an individual or a group are referred to as ________.

• judgments

• ethics

• norms

• laws

2. Procedural justice refers to the ________.

• degree to which managers treat employees with dignity as opposed to abuse ordisrespect

• fairness of the process used to arrive at a decision

• manner in which managers conduct their interpersonal dealings with employees

• fairness of a decision’s result

3. The Enron debacle, “It’s not the rules but what employees feel they should do that determinesethical behavior,” is a description of ________.

• national culture

• organizational culture

• organizational climate

• organizational ethics

4. The CEO of Southwest Airlines can sometimes be seen helping out at a gate, handling luggage,and assisting cabin attendants while in flight. This is an example of ________ to create andsustain the company’s culture.

• organizing ceremonies

• providing physical support

• using signs and symbols

• clarifying expectations

5. All of the following is a step in discipline without punishment except:

• if no further incidents purge the one-day suspension from the file

• contact others involved

• give a paid, one-day “decision-making leave”

• None of the above.

6. The most drastic step a manager can take in response to an employee offense is ________.

• dismissal

• time off without pay

• written warning

• warning documented in employee file

7. Which of the basis for dismissal is defined as the persistent failure to perform assigned dutiesor to meet prescribed standards on the job?

• misconduct

• changed requirements of job

•...