Submitted by: Submitted by ArquielCabrera
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Category: Business and Industry
Date Submitted: 09/21/2016 06:38 AM
|Solutions – Chapter 1 |
Ethical and Societal Issues
Who Is Interested in Your Social Network Updates?
Discussion Questions
1. Student responses may vary. Individual privacy is an important social issue. People can inadvertently disclose personal information while using the Internet. Once private information or photos have been placed on the Internet, it can be very difficult to remove them. Selling access to this kind of information may seem unethical.
2. Student responses will vary. Companies such as Comcast, a major communications company, hire full-time social media experts who interact with customers online to address problems and complaints. For example, if you complain about Comcast service on Twitter, you might be contacted by a Comcast employee offering to help you.
Critical Thinking Questions
1. Businesses are flocking to social networks to harvest consumer sentiment for use in guiding product development. They are also watching social networks to confront negative publicity and to develop targeted advertisements.
2. A computer-based information system (CBIS) is a single set of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information. This is similar to the monitoring of social media.
Information Systems @ Work
Aldra Manages Workflow to Support Customization
Discussion Questions
1. Aldra found that the complexities of building its high-quality products were causing confusion in the order processing system and delays in manufacturing, leading to missed deadlines. Order specifications were sometimes incomplete or incorrect, and correcting orders is time consuming.
Lack of coordination among departments resulted in additional errors that occasionally resulted in...