Mis Ch.12 Exam Questions and Answers

Chapter 12 Questions:

Four Steps to Building an IS? Example?

Steps:

Define the problem

Develop alternative solutions

Evaluate Alternatives and choose a solution

Implement the solution

Example: Describe more deeply on each part

CRM system. We aren't retaining customers. What do we do?

We could ask customers to do surveys or gather sales data and number of clicks

Surveys are cool, but not everyone would complete. Gathering data from a system would be more effective

Purchase a customer relationship management system and install it. Train people in using it.

Waterfall Methodology. What is it? Pros and cons with prototyping. Step of more iterative approaches

Waterfall methodology meaning that the entire project, including all of it's parts, are completed before moving on to the next step. Everything analyzed, then designed, then made, then tested, then deployed

Compare

Both are types of development planning

Contrast

Prototyping separates the project into parts and each part can continue development independently from the rest.

Pros of Prototyping

Less time

Cons of Prototyping

Less discipline, standardization, and initial quality

End User Development. What is it? Pros and Cons? TCO for it?

A type of development in which end users are the ones who develop the IS.

Pros:

Faster production

Cons:

Less discipline

TCO

Define TCO, then this: Less time developing means less money, but having end users develop a system may include technology that doesn't already have a foundation

Buying a package advantages and disadvantages? TCO?

Advantages

Faster solution with greater quality than what can be done by the IS department

Disadvantages

If successful, businesses usually must change structure to fit the product....