Conflict Management

THE CONTENT OF MANAGEMENT

MBA

BLOCK 1 ASSIGNMENT 2

DATE: 30TH AUGUST 2010

CONTENT

SUMMARY OF CONTENT ................................................................ PAGE 4

INTRODUCTION ................................................................ PAGE 5

1) CONFLICT MANAGEMENT ............................................................. PAGE 6

1.1) WHAT IS CONFLICT? ...................................................................... PAGE 6

1.2) CONFLICT ENCOUNTER IN WORKPLACE .................................. PAGE 6

1.3) REASONS FOR CONFLICT .......................................................... .PAGE 7

1.3.1) STAPLETON (2007) FIVE LAYERS OF CONFLICT ........... PAGE 7

1.3.2) LACK OF STRUCTURE .......................................................... PAGE 8

1.3.3) POWER AND AUTHORITY STRUGGLES .................................. PAGE 10

1.3.4) CULTURE DIFFERENCES ............................................. PAGE 11

1.4) RESOLVING THE CONFLICT ......................................................... PAGE 12

1.5) CONCLUSION ................................................................................. PAGE 14

2) BALANCE OF STACKEHOLDERS INTERESTS ................... PAGE 15

2.1) CLASSIFICATION OF STAKEHOLDERS .......................................... PAGE 15

2.2) FINDING A BALANCE BETWEEN MY STAKEHOLDERS

INTERESTS ................................................................................. PAGE 16

2.3) MANAGING THE STAKEHOLDERS INTERESTS ..................... PAGE 19

2.4) EVALUATING STAKEHOLDERS INTERESTS ..................... PAGE 22

2.5) CONCLUSION ................................................................................ PAGE 24

REFERENCES ................................................................................... PAGE 24

ACKNOWLEDGEMENTS...